Connection Lost or Unavailable: We Need More DATA

Discussion in 'Tech Support' started by Senshu, Mar 13, 2014.

  1. Senshu

    Senshu Administrator Octopi

    We want to look into the connection lost or unavailable issue and we need more information from everyone who is having this specific problem. If you are seeing anything similar to the image in this post please respond.

    What We Need From You:

    1. We need to know what operating system you are using and the version of that operating system. Example: Mac OS 10.5.8 or Windows Vista Service Pack 2.
    2. We need you to provide the error and output log. These are found in your Pox Nora install directory in the logs folder. Example: C/Program Files/Desert Owl Games/Pox Nora/logs
    Please start a conversation with Senshu. Title the conversation "Connection Lost or Unavailable: (Your Forum Name)" and include the information asked for above. You can use services like drop box to post the files, and do not edit the contents or name of the file.

    Note: Your troubles may be a caused by your local network firewall, security setting, or Anti-Virus/Malware Protection Software

    We thank you for your patience.



    upload_2014-3-13_17-21-23.jpeg
     
    Last edited: Mar 14, 2014
  2. Redashes

    Redashes The King of Potatoes

    pm me when you can, hope i didn't put up any thing to hack my pc if i did please black it out if you can. ill be at work tomorrow, so ill check on this when i can ty.
     

    Attached Files:

    Last edited: Mar 13, 2014
  3. Senshu

    Senshu Administrator Octopi

    I changed this up to start a conversation with Senshu directly.
     
  4. noncpyrite

    noncpyrite New Member

    im also having the same problem, do I just pm you?
     
  5. Senshu

    Senshu Administrator Octopi

    Yes and follow the instructions in the post above.
     
  6. Lanfear

    Lanfear Well-Known Member

    i had this problem 5 days ago. I tried firewalls, anti virus firewalls, java updates and firewall-age. Nothing helped....tho i didn't get this error in the picture unless i opened the wrong program for the launcher. There are 2 of them. Launcher and poxnora.

    5 days ago, midway thru messing with stuff, the game updated, and i was good to go. So make sure u are opening the poxnora file and not the launcher. This might help someone?

    I was running this, but i am fixed now.

    ------------------
    System Information
    ------------------
    Time of this report: 3/10/2014, 16:27:55
    Machine name: ADMIN-COMP
    Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
    Language: English (Regional Setting: English)
    System Manufacturer: System manufacturer
    System Model: System Product Name
    BIOS: BIOS Date: 05/25/10 14:57:23 Ver: 08.00.15
    Processor: Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz (8 CPUs), ~3.1GHz
    Memory: 12288MB RAM
    Available OS Memory: 12280MB RAM
    Page File: 2481MB used, 22075MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 32bit Unicode

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
    Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)
     
  7. Tommybee

    Tommybee New Member

    Connection Lost or Unavailable: Fix on MAC

    Hello Desert owl games please give me a job troubleshooting for the mac lol. This error is given when the downloaded application has not been placed into the application folder with the "Finder" function of Mac.

    Please follow these steps for a swift resolution

    1. Download the program
    2. Open "Finder" application from bottom bar
    3. Click where it says PoxNora under the "Devices" sub menu towards the left hand extreme of the "Finder" window (Am i allowed to call it a window? it is a mac not windows right? so what is it called? Pane maybe, wtf i suppose who cares inito_O)
    4. Now towards the top of the window[:)] you should have the "Device" called "Poxnora" open so it should show 2 new icons:
    Applications
    PoxNora (this time next to the blue recognisable PoxNora Icon[btw if there is desert owl mod reading this you have my permission to put a small gif of that here if you want so ppl can understand easier what i mean)
    5. Click and drag that PoxNora+Icon into where it says "Applications" on the far left hand side of the Finder window. (it may work to click and drag it instead into the "Applications" word immediately above it as well but I did it the other way)
    6. It may prompt you to over-write the old version and give you options to either
    "keep both"
    "stop"
    >"REPLACE"< (Psst, you want this one)
    Click "Replace"
    :D

    I will add I don't like macs for this reason, why is it so pointlessly complex just to make the application work, it's like a computer version of bureaucracy to just add additional red tape to the procedure, it's like "Why do i need to tell this machine that it's a programme I'm trying to run? It should know this with out me having to tell it shouldn't it!"

    This is my first post on the forums, couldn't not help you out with this DOG, hope you're glad you don't have to spend stupid amounts of time on a silly mac trying to figure it out for yourselves :p


     
    realgigio likes this.
  8. tycoon420

    tycoon420 New Member

    i m having same issue i have to restart my pc everytime i close the game or minimize it!!!
    i m using windows 7 ultimate service pack 1 32 bit OS
    adapter type =intel(r) G33/G31 express chipset family
    graphics memory =256 mb
    display adapter driver version= 8.15.10.1930

    ERROR LOG :
    java.net.SocketException: Address family not supported by protocol family: connect
    at java.net.DualStackPlainSocketImpl.connect0(Native Method)
    at java.net.DualStackPlainSocketImpl.socketConnect(Unknown Source)
    at java.net.AbstractPlainSocketImpl.doConnect(Unknown Source)
    at java.net.AbstractPlainSocketImpl.connectToAddress(Unknown Source)
    at java.net.AbstractPlainSocketImpl.connect(Unknown Source)
    at java.net.PlainSocketImpl.connect(Unknown Source)
    at java.net.SocksSocketImpl.connect(Unknown Source)
    at java.net.Socket.connect(Unknown Source)
    at java.net.Socket.connect(Unknown Source)
    at sun.net.NetworkClient.doConnect(Unknown Source)
    at sun.net.www.http.HttpClient.openServer(Unknown Source)
    at sun.net.www.http.HttpClient.openServer(Unknown Source)
    at sun.net.www.http.HttpClient.<init>(Unknown Source)
    at sun.net.www.http.HttpClient.New(Unknown Source)
    at sun.net.www.http.HttpClient.New(Unknown Source)
    at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(Unknown Source)
    at sun.net.www.protocol.http.HttpURLConnection.plainConnect(Unknown Source)
    at sun.net.www.protocol.http.HttpURLConnection.connect(Unknown Source)
    at com.poxnora.updater.DownloadFile.fetch(DownloadFile.java:269)
    at com.poxnora.updater.DownloadFile.fetch(DownloadFile.java:142)
    at com.poxnora.updater.Updater.verify(Updater.java:226)
    at com.poxnora.updater.Updater.run(Updater.java:435)
    java.net.SocketException: Address family not supported by protocol family: connect
    at java.net.DualStackPlainSocketImpl.connect0(Native Method)
    at java.net.DualStackPlainSocketImpl.socketConnect(Unknown Source)
    at java.net.AbstractPlainSocketImpl.doConnect(Unknown Source)
    at java.net.AbstractPlainSocketImpl.connectToAddress(Unknown Source)
    at java.net.AbstractPlainSocketImpl.connect(Unknown Source)
    at java.net.PlainSocketImpl.connect(Unknown Source)
    at java.net.SocksSocketImpl.connect(Unknown Source)
    at java.net.Socket.connect(Unknown Source)
    at java.net.Socket.connect(Unknown Source)
    at sun.net.NetworkClient.doConnect(Unknown Source)
    at sun.net.www.http.HttpClient.openServer(Unknown Source)
    at sun.net.www.http.HttpClient.openServer(Unknown Source)
    at sun.net.www.http.HttpClient.<init>(Unknown Source)
    at sun.net.www.http.HttpClient.New(Unknown Source)
    at sun.net.www.http.HttpClient.New(Unknown Source)
    at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(Unknown Source)
    at sun.net.www.protocol.http.HttpURLConnection.plainConnect(Unknown Source)
    at sun.net.www.protocol.http.HttpURLConnection.connect(Unknown Source)
    at com.poxnora.updater.DownloadFile.fetch(DownloadFile.java:269)
    at com.poxnora.updater.DownloadFile.fetch(DownloadFile.java:142)
    at com.poxnora.updater.Updater.verify(Updater.java:226)
    at com.poxnora.updater.Updater.run(Updater.java:435)


    OUTPUT LOG :
    Site : http://content.poxnora.desertowlgames.com/client/content/
    Remote: http://content.poxnora.desertowlgames.com/client/remote/
    App : Pox Nora
    host : game.poxnora.desertowlgames.com
    port : 22322
    web : http://poxnora.desertowlgames.com/
    cltsvc: https://poxnora.desertowlgames.com/
    sessio: http://poxnora.desertowlgames.com/
    LOadig: C:\Program Files\Desert Owl Games\Pox Nora\launcher\index.html
    Loading: .\launcher.index
    Fetching: http://content.poxnora.desertowlgames.com/client/content/launcher.index
    Update Failed: Address family not supported by protocol family: connect
    REquest action!Resume
    UpdateManager.onUpdateVerified()
    Loading: poxnora\release.index
    Fetching: http://content.poxnora.desertowlgames.com/client/content/release.index
    Update Failed: Address family not supported by protocol family: connect


    FIX IT ASAP MAN!!!!
     
  9. Authyrtyr

    Authyrtyr The King of Potatoes

    It's good to see that the internet hasn't lost it's ability to follow directions.
     
    Anima26, SPiEkY and bClef like this.
  10. Redashes

    Redashes The King of Potatoes

    how much longer for this to be fixed as i would like to play. I did all i can, i PMed you with every thing, is there anything else i need to do? If not what is the estimated time for the fix.
     
  11. Senshu

    Senshu Administrator Octopi

    As we have said this could also be a firewall and security settings issue. We will look into this when we have enough data to draw upon, but as Tommybee's post indicates it for some it very much could be on the user's side.
     
  12. Senshu

    Senshu Administrator Octopi

    Actually Gedden suggested people using finder when this issue first came up. What Mac OS version are you using which this works?

    Let us know if you have had this problem on Mac and Tommybee's instructions fixes the problem.

    Thanks Tommybee for providing the detailed breakdown. 64 fictional forum points.

    Note: Forum points are arbitrary and have no intrinsic value.;)
     
  13. KTCAOP

    KTCAOP I need me some PIE!

    A few people have been reporting that to be a fix, Malosi I believe is one of the ones that recently posted that. This was first posted here and has had some success, but it doesn't seem to always work I don't think.
     
  14. Tommybee

    Tommybee New Member

    Wow do fictional forum points buy me fictional forum prizes.:cool:
     
  15. Vallassa

    Vallassa The King of Potatoes

    I'm not a techy guy so I don't know what to tell you, but this problem has been happening to me. I play on PC. :D Good luck with fixes!
     
  16. Deadblues

    Deadblues New Member

    How can i find the information you need from my computer for help? Tried the fonder function and reloaded the game a few times, though no change. On my Mac, an icon of a hard drive appears in my desktop...not sure if anyone else has noticed this?
     
  17. Senshu

    Senshu Administrator Octopi

    What version of Mac OS are you using? Anything older than 10.8.5 won't run Pox Nora due to some odd changes Apple did with Java. In this case you don't need to provide the logs because we know what is causing the problem, this is just a big task and we just haven't had the time to address it yet.
     
  18. frustrated

    frustrated New Member

    I'm having this problem too. It came all of a sudden -- i'd been playing for a week then suddenly can't. How do i start a conversation with Senshu?
     
  19. Khipu4

    Khipu4 New Member

    "Connection Lost or Unavailable: Khipu4"
    Hi Senshu, first of all, tahnk you very much for supporting this great game!!
    Well, i have the same problem as most players, that of connection issues.

    I use Windows 8 64bit.

    Here is my error log:

    java.io.IOException: El nombre de archivo, el nombre de directorio o la sintaxis de la etiqueta del volumen no son correctos
    at java.io.WinNTFileSystem.createFileExclusively(Native Method)
    at java.io.File.createNewFile(Unknown Source)
    at com.poxnora.updater.DownloadFile.fetch(DownloadFile.java:136)
    at com.poxnora.updater.Updater.update(Updater.java:295)
    at com.poxnora.updater.Updater.run(Updater.java:437)
    java.io.IOException: El nombre de archivo, el nombre de directorio o la sintaxis de la etiqueta del volumen no son correctos
    at java.io.WinNTFileSystem.createFileExclusively(Native Method)
    at java.io.File.createNewFile(Unknown Source)
    at com.poxnora.updater.DownloadFile.fetch(DownloadFile.java:136)
    at com.poxnora.updater.Updater.update(Updater.java:295)
    at com.poxnora.updater.Updater.run(Updater.java:437)
    java.io.IOException: El nombre de archivo, el nombre de directorio o la sintaxis de la etiqueta del volumen no son correctos
    at java.io.WinNTFileSystem.createFileExclusively(Native Method)
    at java.io.File.createNewFile(Unknown Source)
    at com.poxnora.updater.DownloadFile.fetch(DownloadFile.java:136)
    at com.poxnora.updater.Updater.update(Updater.java:295)
    at com.poxnora.updater.Updater.run(Updater.java:437)
    java.io.IOException: El nombre de archivo, el nombre de directorio o la sintaxis de la etiqueta del volumen no son correctos
    at java.io.WinNTFileSystem.createFileExclusively(Native Method)
    at java.io.File.createNewFile(Unknown Source)
    at com.poxnora.updater.DownloadFile.fetch(DownloadFile.java:136)
    at com.poxnora.updater.Updater.update(Updater.java:295)
    at com.poxnora.updater.Updater.run(Updater.java:437)
    java.io.IOException: El nombre de archivo, el nombre de directorio o la sintaxis de la etiqueta del volumen no son correctos
    at java.io.WinNTFileSystem.createFileExclusively(Native Method)
    at java.io.File.createNewFile(Unknown Source)
    at com.poxnora.updater.DownloadFile.fetch(DownloadFile.java:136)
    at com.poxnora.updater.Updater.update(Updater.java:295)
    at com.poxnora.updater.Updater.run(Updater.java:437)


    And my output log:

    Site : http://content.poxnora.desertowlgames.com/client/content/
    Remote: http://content.poxnora.desertowlgames.com/client/remote/
    App : Pox Nora
    host : game.poxnora.desertowlgames.com
    port : 22322
    web : http://poxnora.desertowlgames.com/
    cltsvc: https://poxnora.desertowlgames.com/
    sessio: http://poxnora.desertowlgames.com/
    LOadig: C:\Program Files (x86)\Desert Owl Games\Pox Nora\launcher\index.html
    Loading: .\launcher.index
    Fetching: http://content.poxnora.desertowlgames.com/client/content/launcher.index
    I AM HERE!true
    UpdateManager.onUpdateVerified()
    Loading: poxnora\release.index
    Fetching: http://content.poxnora.desertowlgames.com/client/content/release.index
    Fetching: http://content.poxnora.desertowlgames.com/client/content/release.index
    Update Failed: El nombre de archivo, el nombre de directorio o la sintaxis de la etiqueta del volumen no son correctos
    REquest action!Resume
    UpdateManager.onUpdateVerified()
    Loading: poxnora\release.index
    Fetching: http://content.poxnora.desertowlgames.com/client/content/release.index
    Fetching: http://content.poxnora.desertowlgames.com/client/content/release.index
    Update Failed: El nombre de archivo, el nombre de directorio o la sintaxis de la etiqueta del volumen no son correctos
    REquest action!Resume
    UpdateManager.onUpdateVerified()
    Loading: poxnora\release.index
    Fetching: http://content.poxnora.desertowlgames.com/client/content/release.index
    Fetching: http://content.poxnora.desertowlgames.com/client/content/release.index
    Update Failed: El nombre de archivo, el nombre de directorio o la sintaxis de la etiqueta del volumen no son correctos
    REquest action!Resume
    UpdateManager.onUpdateVerified()
    Loading: poxnora\release.index
    Fetching: http://content.poxnora.desertowlgames.com/client/content/release.index
    Fetching: http://content.poxnora.desertowlgames.com/client/content/release.index
    Update Failed: El nombre de archivo, el nombre de directorio o la sintaxis de la etiqueta del volumen no son correctos
    REquest action!Resume
    UpdateManager.onUpdateVerified()
    Loading: poxnora\release.index
    Fetching: http://content.poxnora.desertowlgames.com/client/content/release.index
    Fetching: http://content.poxnora.desertowlgames.com/client/content/release.index
    Update Failed: El nombre de archivo, el nombre de directorio o la sintaxis de la etiqueta del volumen no son correctos

    Thanks very much for your help
     
  20. Redashes

    Redashes The King of Potatoes

    OK for now my problem is fixed. Here is what i did. Go to start menu and in the search area type MSCONFIG this will pull up a window and go to the TAB services scroll down and look for WINDOWS FIREWALL UNCHECK IT there!!! then CLICK APPLY and OK. CLOSE IT OUT, START POX-NORA
    the game should work now. I did turn off windows fire wall before but it did not recognize it the other way so you have to shut it off the way i just told you or it will not work.
     
    Gedden likes this.

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