New Login Problem

Discussion in 'Tech Support' started by KPIC, Jun 26, 2015.

  1. KPIC

    KPIC Devotee of the Blood Owl

    This is what I got trying to play.

    Screen Shot 2015-06-26 at 2.17.08 PM.png
     
  2. Senshu

    Senshu Administrator Octopi

  3. Silveraine

    Silveraine I need me some PIE!

    I usually get this error 2-3 times before I can login. Doesn't hurt much but still annoying.
     
  4. Senshu

    Senshu Administrator Octopi

    Are you using a VPN? This is a connection problem and could be caused by a information desync. You might want to check your firewall and security settings. Also, are you using the Steam or standalone version form PoxNora.com?
     
  5. Silveraine

    Silveraine I need me some PIE!

    Definitely not using a VPN. Using the standalone version from PoxNora.com. What changes do you want me to make to my security and firewall to prevent this?

    The various places I usually encounter errors are:
    • Unable to connect to poxnora.com. Please check your local connection, and try again later. (The client updater)
    • General error. Unable to login. NullPointerException. (Login window)
    • Unable to connect to poxnora.com. Please check your local connection, and try again later. (Login window)
     
  6. Senshu

    Senshu Administrator Octopi

    That is where this get's tricky because any number of things can cause this. Your malware/antivirus/internet security software could be causing this. Your firewall restrictions could be too high. You could have a virus that is causing this or an out of date driver. The best thing to do is go through our Troubleshooting tips. http://forums.poxnora.com/index.php?threads/pc-troubleshooting.1487/

    But you might also want to try the Steam version of Pox Nora too. Not knowing what is causing the this issue some times just running Steam bypasses the issues. But make sure all your drivers are up to date.
     
  7. Silveraine

    Silveraine I need me some PIE!

    Will give you an update once I go through the things you mentioned. Thanks! :)
     

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