Retrieve accounts

Discussion in 'Tech Support' started by cskrugler, Jul 17, 2014.

  1. cskrugler

    cskrugler New Member

    I setup a support ticket to retrieve my old accounts that I never migrated to SOE but haven't heard anything back except for the auto reply.

    Does it take a while to hear back on this sort of thing? Not complaining, just wondering how long I should be expecting.

    Thanks!
     
  2. JayZillaGT

    JayZillaGT Member

    yes took me a few days like 2 sorry
     
  3. Senshu

    Senshu Administrator Octopi

    We have only one technical support engineer to address these types of problems, so it takes some time for tickets to be addressed.
     
  4. naushika

    naushika Member

    https://poxnora.station.sony.com/ still works, if you haven't finished migrating all your accounts - unless you forgot the email and details of the accounts you were trying to retrieve/migrate (they do send you a consolidated list of usernames still if multiple accounts were attached to 1 email
     
  5. cskrugler

    cskrugler New Member

    Getting nervous, it's been a week :(
     
  6. Senshu

    Senshu Administrator Octopi

    Don't worry, if you created a support ticket our engineer will get to addressing your problem.
     

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