Connection Lost or Unavailable: We Need More DATA

Discussion in 'Tech Support' started by Senshu, Mar 13, 2014.

  1. Senshu

    Senshu Administrator Octopi

    I started a conversation with you about this.
     
  2. Senshu

    Senshu Administrator Octopi

    In the conversation I responded with a possible solution.
     
  3. poxsuck

    poxsuck New Member

    I am having a similar issue but I can get to the play now screen and after I click it the login screen pops up for a second then disappears Ive uninstalled and deleted folders etc still having issues please help
     
  4. poxsuck

    poxsuck New Member

    I have fixed the problem it was my Graphics card drivers they were messed up so i had to reinstall them to make the game work, Thanks
     
  5. Senshu

    Senshu Administrator Octopi

    Good to hear you were able to resolve your problem.
     
  6. Jokan

    Jokan New Member

    I'm on a windows 8 computer and ran into this problem myself, however in the file that the game was installed, I noticed there were two distinctions:
    An executable jar file (which I had been using to start up the game previously)
    And a Poxnora application

    Now I don't know if using the jar file was what caused the problem for me to begin with, but the thing with windows 8 is that for a lot of programs if you can't run as administrator, games tend to mess up. By running the application as administrator instead of using the jar file, it fixed my error.
     
  7. Karamasov

    Karamasov Lord of SL & Master of Challenges

    Running Windows 8.1. This fixed my problem: Unintall Poxnora. Delete Poxnora folders. Reinstall.

    Gold grinding here I come!
     
  8. jayscales1

    jayscales1 The King of Potatoes

    im having the issue havent been able to login for months
     
  9. jayscales1

    jayscales1 The King of Potatoes

    using windows 7
     
  10. Senshu

    Senshu Administrator Octopi

    Create a support ticket by going to poxnora.com and click on the blue Feedback & Support tab on the left side of the screen. In your ticket describe what is happening, where in the login process it is happening, and which of the troubleshooting tips you have tried. http://forums.poxnora.com/index.php?threads/pc-troubleshooting.1487/
     
  11. ashoure007

    ashoure007 The King of Potatoes

    same problem here ,
    using windows 7 - 32 bit

    Error log :
    java.lang.IndexOutOfBoundsException
    at java.io.FileOutputStream.writeBytes(Native Method)
    at java.io.FileOutputStream.write(Unknown Source)
    at com.poxnora.updater.DownloadFile.fetch(DownloadFile.java:294)
    at com.poxnora.updater.DownloadFile.fetch(DownloadFile.java:142)
    at com.poxnora.updater.Updater.update(Updater.java:295)
    at com.poxnora.updater.Updater.run(Updater.java:437)

    Output Log :
    Site : http://content.poxnora.desertowlgames.com/client/content/
    Remote: http://content.poxnora.desertowlgames.com/client/remote/
    App : Pox Nora
    host : game.poxnora.desertowlgames.com
    port : 22322
    web : http://poxnora.desertowlgames.com/
    cltsvc: https://poxnora.desertowlgames.com/
    sessio: http://poxnora.desertowlgames.com/
    LOadig: C:\Program Files\Desert Owl Games\Pox Nora\launcher\index.html
    Loading: .\launcher.index
    Fetching: http://content.poxnora.desertowlgames.com/client/content/launcher.index
    I AM HERE!true
    UpdateManager.onUpdateVerified()
    Loading: poxnora\release.index
    Fetching: http://content.poxnora.desertowlgames.com/client/content/release.index
    Fetching: http://content.poxnora.desertowlgames.com/client/content/release.index
    [External] Checking temp\map19.jar --> map19.jar
    Chekcing: (map19.jar) c8ba36991e8051045fb43f3c93f70cce == c8ba36991e8051045fb43f3c93f70cce? true
    [External] Checking temp\digest.jar --> digest.jar
    Chekcing: (digest.jar) 272db9edd9471299e68b6332d15cfaad == 272db9edd9471299e68b6332d15cfaad? true
    [External] Checking temp\lang.jar --> lang.jar
    Chekcing: (lang.jar) e5c9bb678b0dbcdace49bfee5423d141 == e5c9bb678b0dbcdace49bfee5423d141? true
    [External] Checking temp\exp25.jar --> exp25.jar
    Chekcing: (exp25.jar) 4d0e30f50e8868181a553ab5cab3be5d == de233f893671373d7a711d9da8becb7? false
    Fetching: http://content.poxnora.desertowlgames.com/client/content/exp25.jar
    Update Failed:
     
  12. ashoure007

    ashoure007 The King of Potatoes

    After clicking the resume button million times finally update completed
     
  13. Excalibur95

    Excalibur95 I need me some PIE!

    I dont know if this problem is related at all, today i ran poxnora non steam client, then clicked to launch game from patcher.. i got to the login screen but i could not type into either the login or password box. the cursor was there blinking in the box just cant type. this has never happened to me before.

    i pressed login button it gave me an error, ie credentials wrong.. so the buttons worked. i tried typing into a notepad file it worked.

    i have windows 7 sp1, not fully patched for last half year, due to windows spying.

    i have the latest kaspersky internet security that i guess could have caused this but doesnt usually.

    to fix the problem i uninstalled poxnora and re downloaded and re installed, i was able to type in th elogin and password boxes then.

    i did malware scans, chkdsk and defrag.. nothing found.
     
  14. Senshu

    Senshu Administrator Octopi

    It sounds like a file was corrupted when at some point in time. Has your problem been completely resolved by reinstalling the game?
     
  15. Excalibur95

    Excalibur95 I need me some PIE!

    it was resolved yesterday, problem came back today... idk if its a system problem or poxnora client problem?
     
  16. Excalibur95

    Excalibur95 I need me some PIE!

    i looked into this the problem seems to be an interaction with kaspersky.

    windows 7 sp1 - not fully patched.

    kaspersky internet security 16.0.1.445(c)
    Database release date: 15/07/2016 05:29

    firefox 47.0.1 with kaspersky protection add-on installed.

    if kaspersky is running, it puts the latest version of poxnora (patch up to date)
    into low restricted rather than trusted, which restricts the application.

    with a firefox window open the kaspersky protection add-on is running but shows in icon it is not enabled (i dont want it enabled).

    in kaspersky internet security i have anti-spam, anti-banner and private browsing turned off (my attempt at trying to stop the kaspersky add-on working),
    i try disabling kaspersky protection addon in firefox but it alwasys comes back although not set to working.

    i use (always have enabled) noscript security suite, adblock plus, ghostery - for firefox and they are all enabled / working.
    i use ghostery rather than kaspersky protection which does the same thing because after a few firefox auto updates...
    it usually says the kaspersky protection add on is incompatible with this version of firefox and refuses to enable it at all.

    with firefox open and logged into poxnora website or forum, the kaspersky protection addon running and showing its icon in firefox but not enabled...
    and kaspersky internet security running, poxnora in low restricted in application control - i cant type into the login screen of non steam version of poxnora client.

    with firefox open and logged into poxnora website or forum, the kaspersky protection addon running and showing its icon in firefox but not enabled...
    and kaspersky internet security running, poxnora placed in trusted in application control by me and set all exclusions so poxnora does not get scanned at all - i cant type into the login screen of non steam version of poxnora client.

    with firefox open and logged into poxnora website or forum, the kaspersky protection addon running and showing its icon in firefox but not enabled...
    and kaspersky internet security turned off - i CAN type into the login screen of non steam version of poxnora client.

    with firefox open and logged into poxnora website or forum, the kaspersky protection addon i disabled in firefox addons (which is good for this session, but next time i load firefox it will load again) and NOT showing its icon in firefox...
    and kaspersky internet security running, poxnora placed in trusted in application control by me and set all exclusions so poxnora does not get scanned at all - i CAN type into the login screen of non steam version of poxnora client.

    i do not think this problem is consistent though, i think it is intermittent as yesterday after i reinstalled there were no problems for remainder of day...
    kaspersky was on, poxnora was in low restricted and no exclusions set. kaspersky protection addon in firefox was running although not enabled, the other addons i have were all running as usual, at times i was on the poxnora.com and forum sites, logged in. and i was able to type into the login box in non steam poxnora client.
     
    Last edited: Jul 15, 2016

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