I switched over my SOE account to DOG. I asked me to make new password and add an e-mail. I submitted and could not log on due to not knowing my Poxnora ID handle. Have not played for a while so I do not recall it. Do I have to go through SOE or DOg to get Pox ID?
If you have your email, might be best to try DOG, though I don't know how their ticket system currently works. I'll try to find out.
Go to the PoxNora website and at the top right there is a "Help" button which should allow you to open a ticket and contact support. Try there and let us know!