I submitted a support ticket about recovering my old Octopi account. I gave them my old username and email like Senshu mentioned in another thread. I'm fairly certain I've done things properly, but that was nearly a week ago. I'm not complaining, just curious. Does anyone else have experience with a response taking this long? Is it normal, or is it maybe because they've all been tied up with the revamp? Like I said, not complaining, I just wanted to make sure I didn't do something wrong.
Hrm… Are you sure you did not receive an email followup? You can try to send a message directly to Senshu telling him you submitted a ticket and he can get it passed forward. However, the Owl's do not work on the weekends.
I did get an auto response, but that's all I got. So I know it went through. I submitted it earlier in the week.
We only have one engineer to address all our technical support tickets so it will take some time for him to get to your issue.
Lol, Customer Service Engineer At any rate, I finally got a response that next day. For future reference for other players, it takes about a week
That sounds about right, but it also depends on how busy our engineer is and the number of people making support tickets.
