cannot log into account

Discussion in 'Tech Support' started by dueljewel, Apr 5, 2014.

  1. dueljewel

    dueljewel Member

    so me and my cousin both cant log into our respective accounts. we both play on the same comouter and both get the same error message "authentivation could not be completed" despite the fact we both completed the process...what gives? weve tried both our old sony online names and our in game names and both dont work. any herlp?
     
  2. KTCAOP

    KTCAOP I need me some PIE!

    Are you sure you are using the correct in game name? It would have been emailed to your account when you transitioned.
     
  3. dueljewel

    dueljewel Member

    absolutely for both of us. idk if its the fact we both are on the same computer or we need to get a confirmation email resent but both of us have the same problems lol
     
  4. Senshu

    Senshu Administrator Octopi

    I have responded to your conversation with me.
     
  5. KTCAOP

    KTCAOP I need me some PIE!

    Hrm, I am assuming this is in regards to trying to log into the website? The computer would only come to play for the client I believe.

    Did you receive your confirmation email when you transitioned over?
     
  6. Senshu

    Senshu Administrator Octopi

    I am already in a conversation with them KTCAOP :)
     
  7. KTCAOP

    KTCAOP I need me some PIE!

    Ah, yeah, sorry, you seemed to have posted literally one minute before I did XD.

    I'll stop out, good luck to the both of you!
     

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