cant acces my e-mail

Discussion in 'Tech Support' started by hesla, Mar 9, 2014.

  1. hesla

    hesla New Member

    hey guys,

    my friend has a poxnora account and wants to transfer it to desert owl game. He got his code but he can't access his e-mail account to confirm since hotmail blocked his account. I was wandering if he could get his account without having to confirm his e-mail. His username his Billybob3196.
     
  2. KTCAOP

    KTCAOP I need me some PIE!

    You are able to change your email in your account settings. Let me know if you need further assistance!
     
  3. hesla

    hesla New Member

    thanks for the reply,
    i can't change my setting because inorder to change the setting. I must login in the account. But I can't login in the account since I can't get have access to the activation in the e-mail.
     
  4. hesla

    hesla New Member

    I change the e-mail adresse but the activation code was send to the previous e-mail adress. Therefore I can't send the activation code to the new e-mail adress
     
  5. KTCAOP

    KTCAOP I need me some PIE!

    When you are logging into the account, please use the username that you would use if we were to see you in the game.

    Said in another way, please use your POXNORA In Game Username, not your SOE login.
     
  6. hesla

    hesla New Member

    thank you for the reply,

    when I logging with my POXNORA In Game Username this appears :

    Error Messages:
    • Authentication could not be completed.
     
  7. hesla

    hesla New Member

    Thank you for everything KTCAOP,

    found the problem and its now working correctly!
     
  8. KTCAOP

    KTCAOP I need me some PIE!

    Sorry for missing this message through everything!

    I'm glad you were able to get it resolved =). Hope to see you in the game!
     

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